Food and Beverage Services can be broadly defined as the process of preparing, presenting and serving of food and beverages to the customers.
- Able to recognize daily and repeated customer, their preferences , like and dislike.
- Effective communication skill.
- Skill and knowledge to deal with blind guest , disable and temper guest.
- 2.Skills :-Business skills. ...
- Customer-service skills. ...
- Detail oriented. ...
- Leadership skills. ...
- Organizational skills. ...
- Physical stamina. ...
- Problem-solving skills. ...
- Speaking skills.
- 3. Attitudes:—
Attitude is everything. Without a right attitude the food service industry cannot function properly. A positive attitude must remain steady, in good and bad times. The attitudes needed to work in a food service are:
- Punctuality. Punctuality is all important. ...
- Local Knowledge. ...
- Personality. ...
- Attitude to customers. ...
- Memory. ...
- Honesty. ...
- Loyalty. ...
- Conduct.
4. Competencies:-
It covers the core competencies of (1) prepare dining room/restaurant area for service; (2) welcome guests and take food and beverage orders; (3) promote food and beverage products; (4) provide food and beverage services to guest; (5) provide room service; and (6) receive and handle guest concerns.