the process of preparing, presenting and serving of food and beverages to the customers.
- Able to recognize daily and repeated customer, their preferences , like and dislike.
- Effective communication skill.
- Skill and knowledge to deal with blind guest , disable and temper guest.
- 2.Skills :-Business skills.
- Customer-service skills.
- Detail oriented.
- Leadership skills.
- Organizational skills.
- Physical stamina.
- Problem-solving skills.
- Speaking skills.
- 3. Attitudes:—
Attitude is everything. Without a right attitude the food service industry cannot function properly. A positive attitude must remain steady, in good and bad times. The attitudes needed to work in a food service are:
- Punctuality. Punctuality is all important.
- Local Knowledge.
- Personality.
- Attitude to customers.
- Memory.
- Honesty.
- Loyalty.
- Conduct.
4. Competencies:-
It covers the core competencies of
(1) prepare dining room/restaurant area for service;
(2) welcome guests and take food and beverage orders;
(3) promote food and beverage products;
(4) provide food and beverage services to guest;
(5) provide room service;
(6) receive and handle guest concerns.