Knowledge : Product knowledge training is a learning program that includes all the information about your goods or services that learners need to know in order to perform their work effectively.

Knowledge helps you to being Able to recognize daily and repeated customer and  their preferences , likes and dislikes.

You have the right knowledge to deal with customer with effective communication skills.

Skill : A skill is the learned ability to perform an action with determined results with good execution often within a given amount of time, energy, or both. Skills can often be divided into domain-general and domain-specific skills. For example, in the domain of work, some general skills would include time management, teamwork and leadership, self-motivation and others, whereas domain-specific skills would be used only for a certain job. Skill usually requires certain environmental stimuli and situations to assess the level of skill being shown and used.

  In this industry you must need to be multi skilled person to survive and be the fitest.

Such skills like :

🔶Digital Marketing

🔶business Skill

🔶Customer-service skills. 

🔶Detail oriented. 

🔶Leadership skills. 

🔶Organizational skills. 

🔶Physical stamina. 

🔶Problem-solving skills.

🔶Speaking skills.

🔶hard working

🔶communication skills

🔶sales skills

Attitude : An attitude is a positive, negative, or mixed evaluation of an object expressed at some level of intensity. It is an expression of a favorable or unfavorable evaluation of a person, place, thing, or event. These are fundamental determinants of our perceptions of and actions toward all aspects of our social environment. Attitudes involve a complex organization of evaluative beliefs, feelings, and tendencies toward certain actions.

A positive attitude must remain steady, in good and bad times. The attitudes needed to work in a food service are:

🔶Punctuality. Punctuality is all important.

🔶Local Knowledge. 

🔶Personality. 

★Attitude to customers:

Memory. 

Honesty. 

Loyalty. 

Conduct.

Competencies :It covers the core competencies of

 🔶 prepare dining room/restaurant area for service;

 🔶 welcome guests and take food and beverage orders;

 🔶 promote food and beverage products;

 🔶 provide food and beverage services to guest;

 🔶 provide room service; 

 🔶 receive and handle guest concerns