Forum Discussion

Food and Beverage Service

Food and Beverage Service

by Abdullah Al Soman -
Number of replies: 0

# Knowledge : it is necessary to have the idea how to prepare food,  processing and serving to the customers.

Knowledge helps you to being Able to recognize daily and repeated customer and  their preferences , likes and dislikes.
You have the right knowledge to deal with customer with effective communication skills.

If you don't have the Skill and knowledge to deal with blind guest , disable and temper guest then you could not be a right person in this sector.

# Skills :  In this industry you must need to be multi skilled person to survive and be the fitest.
Such skills like :
*Digital Marketing
*business Skill
*Customer-service skills. 
*Detail oriented. 
*Leadership skills. 
*Organizational skills. 
*Physical stamina. 
*Problem-solving skills.
*Speaking skills.
*hard working
*communication skills
*sales skills

#Attitude : Only One thing Can define you seperate from others and this is your attitude. Attitude is everything. Without a right attitude the food service industry cannot function properly. A positive attitude must remain steady, in good and bad times. The attitudes needed to work in a food service are:
*Punctuality. Punctuality is all important.
*Local Knowledge. 
*Personality. 

★Attitude to customers:
Memory. 
Honesty. 
Loyalty. 
Conduct.

Competencies:-

It covers the core competencies of
 (1) prepare dining room/restaurant area for service;
 (2) welcome guests and take food and beverage orders;
(3) promote food and beverage products;
 (4) provide food and beverage services to guest;
 (5) provide room service; 
 (6) receive and handle guest concerns