DIU-BLC
Front Office Management (Summer -21)
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Course data
Welcome to Front Office Management
Announcements
Class Record before mid-term
COURSE INFORMATION
Course Outline
Assessment Plan
Instructor Profile
text book
UNIT-1: THE LODGING INDUSTRY
forum
UNIT-2: HOTEL ORGANIZATION
CC-Finding out your competitiveness to acquire a position in Front Office
DSC+20 batch-Finding out your competitiveness to acquire a position in Front Office
Hotel organization Chart
QUIZ-1: On Unit 1
QUIZ-1, 14th June,2021
UNIT-3: FRONT OFFICE OPERATIONS
Discussion Forum
QUIZ-2: On Unit 3 and 4
Quiz-2-30/06/2021
UNIT-4: RESERVATIONS.
ACTIVITY-Unit 4-Case Study
UNIT-5: REGISTRATION.
ACTIVITY-Unit 5- Homework
MID-TERM EXAMINATION
Mid-term Examination - Part A- Objective Questions (10 Marks)
Mid-term Examination- Part B- Theory Questions (15 Marks)
QUIZ-3: On Unit 4&5
QUIZ-3
UNIT-6: COMMUNICATIONS AND GUEST SERVICES
UNIT-7: FRONT OFFICE ACCOUNTING
ACTIVITY- Unit 7-Homework
QUIZ-4: On Unit 6&7
UNIT-8: CHECK-OUT AND ACCOUNT SETTLEMENT
UNIT-9: THE FRONT OFFICE AUDIT
QUIZ-5: On Unit 8&9
UNIT 10- PROPERTY MANAGEMENT SYSTEM (OPERA)
PMS (OPERA) Training- Google Classroom Link
Demo quiz on OPERA
Unit-11 Evaluating front Office Operations
lecture material
classwork on sample forecast form
quiz-4, 22/08/21, 6pm
COURSE ASSIGNMENT
FINAL EXAM
Part 1- Objective Questions (10 Marks)
Part 2 & 3- ANALYTICAL AND TERM PAPER (20 Marks)
Semester Final Assignment & Presentation-Summer 2021
Assignment and Presentation
class record after mid-term
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THM 206 (KK-212)
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DIU
Faculty of Business & Entrepreneurship
Tourism and Hospitality Management
THM Summer 2021
THM 206 (KK-212)
Summary
Front Office Management (Summer -21)
Teacher:
Mst.Khadijatul Kobra
Skill Level
:
Beginner