DIU-BLC
Front Office Management (Summer 22)
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Course data
Welcome to Front Office Management
Announcements
COURSE INFORMATION
Course Outline
Assessment Plan
Instructor Profile
UNIT-1: THE LODGING INDUSTRY
ACTIVITY- Home Work-Unit-1: The Lodging Industry
Discussion Forum
UNIT-2: HOTEL ORGANIZATION
ACTIVITY- Unit 2- Hotel Organization
QUIZ-1: On Unit 1&2
QUIZ-1
UNIT-3: FRONT OFFICE OPERATIONS
Discussion Forum
QUIZ-2: On Unit 3
Quiz-2
UNIT-4: RESERVATIONS.
ACTIVITY-Unit 4-Case Study
UNIT-5: REGISTRATION.
ACTIVITY-Unit 5- Homework
MID-TERM EXAMINATION
QUIZ-3: On Unit 4&5
QUIZ-3
UNIT-6: COMMUNICATIONS AND GUEST SERVICES
UNIT-7: FRONT OFFICE ACCOUNTING
ACTIVITY- Unit 7-Homework
QUIZ-4: On Unit 6&7
Quiz-4
UNIT-8: CHECK-OUT AND ACCOUNT SETTLEMENT
UNIT-9: THE FRONT OFFICE AUDIT
QUIZ-5: On Unit 8&9
Quiz-5
UNIT 10- PROPERTY MANAGEMENT SYSTEM (OPERA)
PMS (OPERA) Training- Google Classroom Link
COURSE ASSIGNMENT
Assessment on PMS (OPERA)
Check-out Procedure with OPERA
SEMESTER ASSESSMENT
Semester Assessment - Part A- Objective Questions (15 Marks)
Semester Assessment- Part B- Case Study (10 Marks)
Semester Assessment- Part C- Lesson Activity/ Term Paper (15 Marks)
CLASS RECORDING INFORMATION-SPRING 2021
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THM 206 (GM-222)
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DIU
Faculty of Business & Entrepreneurship
Tourism and Hospitality Management
THM Summer 2022
THM 206 (GM-222)
Summary
Front Office Management (Summer 22)
Teacher:
Md. Golam Mostofa
Skill Level
:
Beginner