DIU-BLC
  • Services and Quality Management (Fall 2022)
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    Welcome to the Class of TQM
    Announcements
    TQM-Updated-Course Outline
    Assessment Timeline
    ALL QUIZ SECTION
    QUIZ 01: Introduction to Quality Management
    QUIZ 02
    Quiz 03
    QUIZ 04: Continuous process improvement
    Chapter-1: Introduction to TQM
    TQM-Chapter-1 (SLIDE)
    Additional Online Material
    Discussion Question: why TQM is widely popular in manufacturing industry in Bangladesh?
    Quick Review
    Article-1: Hard and Soft TQM
    Case Study-Class work
    Task-1: Case Study-Class work submission
    Deming's 14 point
    Assignment on Article-1
    Chapter-2: Leadership
    Leadership (SLIDE)
    Discussion Forum: Chapter-2
    Quick Review
    Case-TQM
    Lecture slide: Leadership theories
    Class Task-2: Case Study
    Chapter-3 Customer Satisfaction
    customer satisfaction (SLIDE)- Part-2
    Discussion Forum: Chapter-3
    Feedback_Quiz-Chapter-3
    Quick Check
    Lecture Slide: Customer Satisfaction- part-1
    SERVQUAL Model
    Research Paper- Servqual model for Banking service
    External Link: Servqual Model
    Research Paper: Servqual model for Hospitality Industry
    Chapter-4: Employee Involvement
    MIDTERM-SUMMER-2021 (SERVICE QUALITY)
    Chapter-5: Continuous process improvement
    Discussion Forum: Chapter-5
    Continuous Process improvement
    Juran Triology
    PDSA cycle
    Total Quality Management Philosphy
    Lean Management
    Lecture Slides: Lean Management
    Pull System , Kanban and JIT
    Task-3: Summarize the Japanese Tool of managing TQM in organization
    Chapter-6: Supplier Partnership
    Discussion Forum: Chapter-6
    Supplier Partnership (PDF)
    Chapter-7 Benchmarking
    Discussion Forum: Chapter-7
    Benchmarking (SLIDE)
    Chapter-8: Quality Function Deployment
    Discussion Forum: Chapter-8
    Quality Function Deployement (QFD)
    How to develop a House of Quality
    Chapter-9: Total Productive Maintenance
    Discussion Forum: Chapter-9
    Total Productive Maintenance
    MIDTERM SUMMER-2021
    FINAL EXAM-SPRING 2021
    FINAL ASSESSMENT SUMMER-2021(SERVICE QUALITY)
    Assignment and Presentation Summer-2021
    FINAL EXAMINATION SUMMER 2021
    Chapter: Balance score card
    Lecture slides of Balance score card
    How can you measure the non- financial issues of the organization?
    Six Sigma
    Forum: Do you believe in Zero Defect?
    What Is Six Sigma?
    7 QC tools
    Lecture Slides: Six Sigma
    Chapter: Performance Measures
    Lecture Slides: Performance Measures (Part-1)
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    Services and Quality Management (Fall 2022)

    • Teacher: Mrittika Shil
    Skill Level: Beginner

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