DIU-BLC
Front Office Management (Fall-23)
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Course data
General
Welcome Speech for the Students of Front Office Management Course
Please write down your expected learnings from this course:
Fall-23 Final Assignment and Presentation
Announcements
Introduction
Introduction to Front Office Management
Course Outline
Assessment Plan
Reference Book
Lecture 1: Introducing front office management with relevance to tourism and hospitality industry [Part-1]
Lecture 1 Slide
Video on Lecture 1
Discussing different types of hotel in your own contrast
Lecture 2: Introducing front office management with relevance to tourism and hospitality industry [Part-2]
Lecture 2 Slide
Video on Lecture 2
Different level of service
Hotel chain
Lecture 3: Hotel Divisions and Departments [part-1]
Lecture 3 Slides
Video on Lecture 3
Lecture 4: Hotel Divisions and Departments [Part-2]
Lecture 4 Slide
Video on Lecture 4
Job descriptions of different positions in a front office
Assignment 1
Answer the following questions and submit here.
Lecture 5: Guest Cycle
Lecture 5: slides
Video on Guest Cycle
Lecture 6: Front office documents
Lecture 6:Slides
video on documents needed
Lecture 7:The Front Desk & Telecommunications
Lecture 7:slides
Video on Front Desk
Assignment 2
Answer the following questions and submit here.
Submit your role-paying activity here.........
Lecture 8: Property Management Systems
Lecture 8:slides on Property Management Systems
Video on PMSs
Lecture 9: Reservation & Sales, Types of Reservation
Lecture 9 Slides
Video on Reservation
types of reservation
Illustrate the key terms of chapter 4&5, reservation & registration
Lecture 10: Group Reservation and Reservation Records
Slide on Lecture 10
Video on how to make group reservation with software
Lecture 11: Reservation Reports and Other Reservation Considerations
Lecture 11 Slides
Video on how to prepare reservation report
Lecture 12: Registration Process
Video on Registration Process
Lecture 12 Materials
Lecture 13: Creative Registration Options, Selling the Guestroom and Denying Accommodations
Video on Guaranteed Reservation
Lecture 13: Materials- Details of Registration
Lecture 14: Planning and Evaluating Operations [Part-1]
Lecture 14: slides
Video on Forecasting Formula
Lecture 15, Chapter 12: Planning and Evaluating Operations [Part-2]
Lecture 15 Material
Video on Forecasting Techniques
q2 of 27 batch, q3 of 26 batch
Lecture 16: Measuring Yields
Video on Measuring Yields
Lecture 16 Materials
Lecture 17: Elements of Revenue Management
Lecture 17 Materials
Case Study
Go through the 2 cases given below, solve the discussion questions and submit here.(you will find the cases in the later attachment also)
Cases for analysis and solution
Lecture 18: Property Management Systems (Software for Front Desk Operation) [Part-1]
Opera V4 Users Guide
Lecture 19: Property Management Systems (Software for Front Desk Operation) [Part-2]
Video on Room Assignments by Opera PMS
Lecture 20: Property Management Systems (Software for Front Desk Operation) [Part-3]
Video on Opera Reservation
Lecture 21: Property Management Systems (Software for Front Desk Operation) [Part-4]
Video on Registration
Lecture 22: Property Management Systems (Software for Front Desk Operation) [Part-5]
Add your photos and experiences of the field trip..........
Course Gist-Glossary/Key terms
Key terms
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THM 206 (KK-232)
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Courses
DIU
Faculty of Business & Entrepreneurship
Tourism and Hospitality Management
THM Fall 2023
THM 206 (KK-232)
Summary
Front Office Management (Fall-23)
Teacher:
Mst.Khadijatul Kobra
Skill Level
:
Beginner