- Understand today's turbulent business environment and describe how organizations survive and even excel in such an environment (solving problems and exploiting opportunities)
- Understand the need for computerized support of managerial decision making
- Understand an early framework for managerial decision making
- Learn the conceptual foundations of the decision support systems (DSS)
- Describe the business intelligence (BI) methodology and concepts and relate them to DSS
- Describe the concept of work systems and its relationship to decision support
- List the major tools of computerized decision support
- Understand the major issues in implementing computerized support systems
