Section outline

  • General

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  • Instructor Profile

    Nayeem Hasan

    NAYEEM HASAN

    Department of Software Engineering,  PhD fellow (UESTC)

    Mobile : +8801717367266

    e-mail: nayeemhasan@daffodilvarsity.edu.bd

    Room No: AB1-201 

    Skype: nayeem.hasan.tonmoy1

    Counseling hours: Sunday-Thursday (1:00 pm-3.00 pm)



  • Instructor Information

    Introduction

    Communication is an essential element in the success of any business. The process of transferring information from one person to another, within and outside the business environment, is termed as ‘Business Communication.’ The term ‘Business Communication’ is derived from general communication which is associated with business activities. In other terms, communication between business parties or people for business-related tasks is considered as ‘Business Communication.’ 


  • Planning

    Course Objectives:

    1. To provide an overview of Prerequisites to Business Communication. 
    2. To put in use the basic mechanics of Grammar. 
    3. To provide an outline to effective Organizational Communication. 
    4. To underline the nuances of Business communication. 
    5. To impart the correct practices of the strategies of Effective Business writing.

    What you will learn from this course
    1. To be familiar with the complete course outline/Course Objectives/Learning Outcomes/ Evaluation Pattern & Assignments 
    2. To participate in an online learning environment successfully by developing the implication-based understanding of Paraphrasing, deciphering instructions, interpreting guidelines, discussion boards & Referencing Styles. 
    3. To demonstrate his/her ability to write error free while making an optimum use of correct Business Vocabulary & Grammar. 
    4.  To distinguish among various levels of organizational communication and communication barriers while developing an understanding of Communication as a process in an organization. 
    5. To draft effective business correspondence with brevity and clarity. CO6. To stimulate their Critical thinking by designing and developing clean and lucid writing skills. 
    6. To demonstrate his verbal and non-verbal communication ability through presentations.

  • Lecture

    LECTURE 1: Business Analyst's Roles

    Objectives of this lecture:

    • Documenting and translating customer business functions and processes.
    • Warranting the system design is perfect as per the needs of the customer.
    • Participating in functionality testing and user acceptance testing of the new system
    • Helping technically in training and coaching professional and technical staff.

    Lecture Outcomes: 

    • The Basic Concept of business Analysis 
    • Developing a training program and conducting formal training sessions covering designated systems module.
    • Acting as a team-lead on assigned projects and assignments; and providing work direction to the developers and other project stakeholders.

    Lecture Contents:


  • Lecture

    LECTURE 2: The Importance of Business Report

    Objectives of this lecture:

    • effective business writing
    • effective business communications
    • research approaches and information collection
    • developing and delivering effective presentations
    • effective interpersonal communications

    Lecture Outcomes: 

    • skills that maximise team effectiveness
    • good time management
    • effective problem solving

    Key Points

    • Business communication is used to promote a product, service, or organization; to relay information within the business; or to deal with legal and similar issues.
    • Failures of human communication can become amplified in professional settings. In business transactions, especially those involving large amounts of money, a small miscommunication can have devastating effects.
    • Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It is needed because there are often multiple business associates that come into contact with a client.
    • Barriers to clarity in communication include: complex messages, the withholding of information, ineffective communication throughout the chain of command, and lack of trust due to competition.

    Key Terms

    • communication: an instance of information transfer; a conversation or discourse
    • miscommunication: an interaction between two parties in which information is not communicated as desired


  • Lecture

    LECTURE 2: Project Analysis as a software Engineer 

    Objectives of this lecture:

    • To teach the students create  Database Table.
    • How entities and their attributes are organized into tables.
    • About the theoretical underpinnings of the relational database, including concepts like functional dependence, entity integrity, and relational integrity.

    Lecture Outcomes: 

    • Perform external and internal analysis to understand the pressures on the business and root cause of a problem
    • Write clear requirements for formal and Agile projects
    • Create UML models and diagrams to analyze requirements
    • Perform strategy analysis to understand your organization's business landscape
    • Develop user stories and use cases

  • Quiz 1

    First quiz will be after Lecture 3

  • Interactive content

    Solve this problem using effective equation

  • Lecture

    LECTURE 5 : Cost Analysis

    Objectives of this lecture:

    • explains the importance of management accounting for businesses
    • do Cost-Volume-Profit analysis
    • explains fixed, variable, semi-fixed and semi-variable cost concepts
    • analyses the relationship between the cost-volume and profit
    • explains break-even sales price, break-even sales volume, Net present value, benefit cost ratio, margin of safety, security ratio, profit margin concepts

    Lecture Outcomes: 

    At the end of the session students will be able to :
    • defines budgeting and operating budgets concepts
    • prepares both the operating and financial Cost benefit
    • do standard variation analysis through standard costs
    • define NPV and BCR

    Lecture Contents:


  • Quiz 2

    Quiz will be taken from lecture 4-6

    Topics

    1. Letter
    2. Effective Application

  • Exam Midterm

    Mid Exam Preparation

    The topics which will be included in Midterm are

    1) Report Writing

    2) Project Planning

    3) Business approach through Planning 

    4) Cost benefit analysis

    5) Net present Value

    6) BCR

  • Assignment 1

  • Topic 8



  • Useful Links and References

    IMPORTANT LINKS

    https://www.guru99.com/microsoft-visio-tutorial.html
    https://www.coursera.org/projects/business-analysis-process-management
    https://www.wallstreetmojo.com/cost-benefit-analysis-formula/

  • Class Session

  • Topic 16

    LECTURE 8: Business Formal Letter Writing

    Objectives of this lecture:

    • Identify situations that require formal business letter writing 
    • Identify elements of a formal letter (block format)
    •  Understand essentials of good letter content 

    Lecture Outcomes: 

    • Understand what an Inquiry letter is and why it is written.
    • Know essential elements of a good Inquiry letter. 
    • Understand what an order letter is. d) Know essential elements of an order letter.

  • Topic 17

    LECTURE 8: Business Decision 

    Objectives of this lecture:

    • To describe the processes of requirements elicitation and analysis. 
    •  To introduce a number of requirements elicitation and requirements analysis techniques. 
    •  To discuss how prototypes may be used in the RE process.

    Lecture Outcomes: 

    • Understand what an Decision Matrix 
    • Know essential elements of a business task to select appropriate decision  

  • Topic 18

    Business Forecast 


  • Topic 19