Mediation" involves an impartial third party who listens and directs discussion but does not suggest outcomes. 

The three competency skills for a Mediator-

1. Relationship Skills:

             In order to start a mediation process, it is necessary to create an environment conducive to mediation. It is necessary to welcome the parties warmly with energy and enthusiasm. Clients must be assured that they haven’t come there for any litigation rather the mediator must make them comfortable with the belief that they were there to mediate. To begin with the mediator must give the clients highest comfort zone in order to build confidence in the minds of the clients.