DIU-BLC
Information Technologies Management for Entrepreneurs (Fall 2023)
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💻 Session- 16 & 17: Achieving Operational Excellence and Customer Intimacy
Welcome to "Information Technologies Management for Entrepreneurs" Course
🙋♂️ Hey, I am your Mentor for this course
📑 Course Curriculum
📚 Reference Book
Session- 1: Information Systems in Business Today
🔖 Topic- 1: How Information Systems Are Transforming Business?
🔖 Topic- 2: Information system- How, What, Why?
🎬 Creativity, Innovation and Entrepreneurship by Glenn Gaudette
💻 Lecture Slide: Information Systems in Business Today
📚 Book Chapter
📑 Reading Materials: Chapter- 1 Information Systems in Business Today
Session- 2 & 3: Global E‐business and Collaboration
🔖 Topic- 1: What are business processes? How are they related to information systems?
🔖 Topic- 2: Systems for Linking the Enterprise
🔖 Topic- 3: Why are systems for collaboration and social business so important?
💻 Lecture Slide: Information Systems in Business Today
🎬 The Impact Of Technological Change And How Technology Affects Business Company Culture with Daren Martin, PhD
☑️ e-Test: 1 || Check your Understanding
📑 Reading Materials: Session- 2 & 3: Global E‐business and Collaboration
Session- 4 & 5: Information Systems, Organizations, and Strategy
💻 Lecture Slide 4 & 5: Information Systems, Organizations, and Strategy
🔖 Topic- 1: Which features of organizations do managers need to know about to build and use IS successfully?
🔖 Topic- 2: Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics
👨💼 What Does a Chief Information Officer (CIO) Do?
🗣️ Discuss and Share Learning: Future of Remote Learning
📑 Reading Materials:Session- 4 & 5: Information Systems, Organizations, and Strategy
Case Study
Session- 6 & 7: Ethical and Social Issues in Information Systems
💻 Lecture Slide- 6 & 7: Ethical and Social Issues in Information Systems
🔖 Topic- 6.1: What ethical, social, and political issues are raised by information systems?
🔖 Topic- 6.2: What specific principles for conduct can be used to guide ethical decisions?
🔖 Topic- 7.1: Protection of individual privacy and intellectual property
🔖 Topic- 7.2: Property Rights: Intellectual Property
📌 Bangladesh Government’s Computer Incident Response Team | BGD e-GOV CIRT
🎬 Video: The ethical dilemma we face on AI and autonomous tech | Christine Fox | TEDxMidAtlantic
🔐 Digital Security Act - Bangladesh | BGD e-GOV CIRT
📑 Reading Materials:Session- 6 & 7: Ethical and Social Issues in Information Systems
Session- 8 & 9: IT Infrastructure and Emerging Technologies
💻 Lecture Slide- 8: IT Infrastructure and Emerging Technologies
🔖 Topic- 8.1: What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
🔖 Topic- 8.2: Components of IT infrastructure and current trends in computer hardware
🎬 Video: Quantum Computing Expert Explains One Concept in 5 Levels of Difficulty | WIRED | IBM
✅ Why 12 Big Companies Going Green?Google vs Apple vs Amazon Who win the race for urging Clean energy and Sustainability goal?
🎬 Video: Green computing using next-generation nanotechnology | Amalio Fernández-Pacheco | TEDxZaragoza
🌐 Meet 6 women entrepreneurs offering Eco-Friendly solutions for a Greener World | yourstory.com
📑 Reading Materials: Session- 8 & 9: IT Infrastructure and Emerging Technologies
Online Lecture
Session- 10 & 11: Foundation of Business Intelligence: Databases & IS
💻 Lecture Slide-10: Foundation of Business Intelligence: Databases & IS
🔖 Topic- 10: What is BIG DATA? Introduction, Types, Characteristics & Example
📑 Reading Materials:- 10: Foundation of Business Intelligence Databases IS
🌐 ER Diagram Tutorial in DBMS (with Example) | guru99
📝 e-Test- 3 || Foundation of Business Intelligence: Databases & IS
Online Lecture-1
Online Lecture-2
ASSIGNMENT
Case Study-1 (2.5 marks)
Case Study-2 (2.5 marks)
Assignment Portal
Session- 12 & 13: Telecommunications, the Internet, and Wireless Technology
💻 Lecture Slide- 12 & 13: Telecommunications, the Internet, and Wireless Technology
🔖 Topic- 12: What are the principal components of telecommunications networks and key networking technologies?
🔖 Topic- 13: How do the Internet and Internet technology work, and how do they support communication and e-business?
📑 Reading Materials:- 11 & 12: Telecommunications, the Internet, and Wireless Technology
🎥 World's Top 10 Telecom Company Rankings (2010- 2019)
🎥 What is 5G? | CNBC Explains
🗣️ Discuss and Thought Sharing: Virtual Communication and Remote Working
Session- 14 & 15: Securing Information Systems
🔖 Topic- 14: Why are information systems vulnerable to destruction, error, and abuse?
🔖 Topic- 15: What are the components of an organizational framework for security and control?
📔 Google #BeInternetAwesome | Digital Citizenship
🎥 Why Companies Like Google And Facebook Pay Hackers Millions | CNBC
🎥 Top hacker shows us how it's done | Pablos Holman | TEDxMidwest
🌐 Ways to Make your Company Network Secure
🗣️ Discuss and Thought Sharing: Internet world and securing yourself
🎯 Play, Learn, Earn Points | Interland 🎖️
📑 Reading Materials:- 14 & 15: Securing Information Systems
QUIZ-3
MIS-102 QUIZ-3 PORTAL
Session- 16 & 17: Achieving Operational Excellence and Customer Intimacy
💻 Session- 16 & 17: Achieving Operational Excellence and Customer Intimacy
🔖 Topic- 16: How do enterprise systems help businesses achieve operational excellence?
🔖 Topic- 17.1: How do supply chain management systems coordinate planning, production, and logistics with suppliers?
🔖 Topic- 17.2: How do customer relationship management systems help firms achieve customer intimacy?
📝 What is customer lifetime value (CLV) and how do you measure it?
🗣️ Discuss and Thought Sharing: Supply Chain Management
🎥 How much is a customer worth to Netflix? - Lifetime Value
🎥 Using Blockchain Technology To Manage Supply Chains: How Smart Contracts Can Transform Supply Chains
Session- 18 & 19: e-Commerce: Digital Markets, Digital Goods
💻 Session- 18 & 19: e-Commerce: Digital Markets, Digital Goods
🔖 Topic- 18: Unique features of e-commerce, digital markets, and digital goods?
🔖 Topic- 19.1: Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
🔖 Topic- 19.2: E-commerce Revenue Models
📑 Reading Materials:- 18 and 19: e-Commerce Digital Markets, Digital Goods
🎥 Video: How To Start An E-Commerce Business- Dan Lok
🎥 Video: The Story of Amazon.com: How a Bookstore Conquered the Internet- Jack Chapple
🌐 E-Commerce – A Complete Guide
🔰 Follow the Steps: Ecommerce Business Blueprint: How to Build, Launch, and Grow a Profitable Online Store
🔰 Suggestions: The Best Platforms to Build an eCommerce Website in 2019
✋ Hey, Do you buy anything Online?
🗣️ Discuss and Thought Sharing:- How do E-commerce Companies Make Money?
Session- 20 & 21: Future Trends in Information Systems: Tomorrow and Beyond
💻 Session- 20 & 21: Future Trends in Information Systems: Tomorrow and Beyond
🎥 Video: MIS Career Opportunities | Subject Review | MIS Jobs | Roaring Bangladesh
🎥 Video: Career & Job Opportunities | Management Information System & Business Analytics
🔰 ORGANIZATIONAL STRUCTURE: Information Technology and Tomorrow’s Manager | Harvard Business Review
📑 Future Disrupted: 2020 technology trends
🔮 The future of MIS
🔮 Technology and Innovation for the Future of Production: Accelerating Value Creation
🗣️ Discuss and Thought Sharing:- Corona Virus and Future of Business
✋ What subject you want to take as Major?
Session 22: Final Presentation
🤔 What's your Choice regarding Presentation?
Presentation Portal
Next
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Course Overview
Sections
Welcome to "Information Technologies Management for Entrepreneurs" Course
1
🙋♂️ Hey, I am your Mentor for this course
Page
📑 Course Curriculum
URL
📚 Reference Book
URL
Session- 1: Information Systems in Business Today
2
🔖 Topic- 1: How Information Systems Are Transforming Business?
Lesson
🔖 Topic- 2: Information system- How, What, Why?
Lesson
🎬 Creativity, Innovation and Entrepreneurship by Glenn Gaudette
URL
💻 Lecture Slide: Information Systems in Business Today
URL
📚 Book Chapter
File
📑 Reading Materials: Chapter- 1 Information Systems in Business Today
File
Session- 2 & 3: Global E‐business and Collaboration
3
🔖 Topic- 1: What are business processes? How are they related to information systems?
Lesson
🔖 Topic- 2: Systems for Linking the Enterprise
Lesson
🔖 Topic- 3: Why are systems for collaboration and social business so important?
Lesson
💻 Lecture Slide: Information Systems in Business Today
URL
🎬 The Impact Of Technological Change And How Technology Affects Business Company Culture with Daren Martin, PhD
URL
☑️ e-Test: 1 || Check your Understanding
Interactive Content
📑 Reading Materials: Session- 2 & 3: Global E‐business and Collaboration
File
Session- 4 & 5: Information Systems, Organizations, and Strategy
4
💻 Lecture Slide 4 & 5: Information Systems, Organizations, and Strategy
URL
🔖 Topic- 1: Which features of organizations do managers need to know about to build and use IS successfully?
Lesson
🔖 Topic- 2: Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics
Lesson
👨💼 What Does a Chief Information Officer (CIO) Do?
Page
🗣️ Discuss and Share Learning: Future of Remote Learning
Forum
📑 Reading Materials:Session- 4 & 5: Information Systems, Organizations, and Strategy
File
Case Study
File
Session- 6 & 7: Ethical and Social Issues in Information Systems
5
💻 Lecture Slide- 6 & 7: Ethical and Social Issues in Information Systems
URL
🔖 Topic- 6.1: What ethical, social, and political issues are raised by information systems?
Lesson
🔖 Topic- 6.2: What specific principles for conduct can be used to guide ethical decisions?
Lesson
🔖 Topic- 7.1: Protection of individual privacy and intellectual property
Lesson
🔖 Topic- 7.2: Property Rights: Intellectual Property
Lesson
📌 Bangladesh Government’s Computer Incident Response Team | BGD e-GOV CIRT
URL
🎬 Video: The ethical dilemma we face on AI and autonomous tech | Christine Fox | TEDxMidAtlantic
Page
🔐 Digital Security Act - Bangladesh | BGD e-GOV CIRT
File
📑 Reading Materials:Session- 6 & 7: Ethical and Social Issues in Information Systems
File
Session- 8 & 9: IT Infrastructure and Emerging Technologies
6
💻 Lecture Slide- 8: IT Infrastructure and Emerging Technologies
Page
🔖 Topic- 8.1: What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
Lesson
🔖 Topic- 8.2: Components of IT infrastructure and current trends in computer hardware
Lesson
🎬 Video: Quantum Computing Expert Explains One Concept in 5 Levels of Difficulty | WIRED | IBM
Page
✅ Why 12 Big Companies Going Green?Google vs Apple vs Amazon Who win the race for urging Clean energy and Sustainability goal?
URL
🎬 Video: Green computing using next-generation nanotechnology | Amalio Fernández-Pacheco | TEDxZaragoza
Page
🌐 Meet 6 women entrepreneurs offering Eco-Friendly solutions for a Greener World | yourstory.com
URL
📑 Reading Materials: Session- 8 & 9: IT Infrastructure and Emerging Technologies
File
Online Lecture
File
Session- 10 & 11: Foundation of Business Intelligence: Databases & IS
7
💻 Lecture Slide-10: Foundation of Business Intelligence: Databases & IS
Page
🔖 Topic- 10: What is BIG DATA? Introduction, Types, Characteristics & Example
Lesson
📑 Reading Materials:- 10: Foundation of Business Intelligence Databases IS
File
🌐 ER Diagram Tutorial in DBMS (with Example) | guru99
URL
📝 e-Test- 3 || Foundation of Business Intelligence: Databases & IS
Interactive Content
Online Lecture-1
File
Online Lecture-2
File
ASSIGNMENT
8
Case Study-1 (2.5 marks)
File
Case Study-2 (2.5 marks)
File
Assignment Portal
Session- 12 & 13: Telecommunications, the Internet, and Wireless Technology
9
💻 Lecture Slide- 12 & 13: Telecommunications, the Internet, and Wireless Technology
Page
🔖 Topic- 12: What are the principal components of telecommunications networks and key networking technologies?
Lesson
🔖 Topic- 13: How do the Internet and Internet technology work, and how do they support communication and e-business?
Lesson
📑 Reading Materials:- 11 & 12: Telecommunications, the Internet, and Wireless Technology
File
🎥 World's Top 10 Telecom Company Rankings (2010- 2019)
Page
🎥 What is 5G? | CNBC Explains
Page
🗣️ Discuss and Thought Sharing: Virtual Communication and Remote Working
Forum
Session- 14 & 15: Securing Information Systems
10
🔖 Topic- 14: Why are information systems vulnerable to destruction, error, and abuse?
Lesson
🔖 Topic- 15: What are the components of an organizational framework for security and control?
Lesson
📔 Google #BeInternetAwesome | Digital Citizenship
File
🎥 Why Companies Like Google And Facebook Pay Hackers Millions | CNBC
Page
🎥 Top hacker shows us how it's done | Pablos Holman | TEDxMidwest
Page
🌐 Ways to Make your Company Network Secure
Page
🗣️ Discuss and Thought Sharing: Internet world and securing yourself
Forum
🎯 Play, Learn, Earn Points | Interland 🎖️
URL
📑 Reading Materials:- 14 & 15: Securing Information Systems
File
QUIZ-3
11
MIS-102 QUIZ-3 PORTAL
Assignment
Session- 16 & 17: Achieving Operational Excellence and Customer Intimacy
12
💻 Session- 16 & 17: Achieving Operational Excellence and Customer Intimacy
Page
🔖 Topic- 16: How do enterprise systems help businesses achieve operational excellence?
Lesson
🔖 Topic- 17.1: How do supply chain management systems coordinate planning, production, and logistics with suppliers?
Lesson
🔖 Topic- 17.2: How do customer relationship management systems help firms achieve customer intimacy?
Lesson
📝 What is customer lifetime value (CLV) and how do you measure it?
URL
🗣️ Discuss and Thought Sharing: Supply Chain Management
Forum
🎥 How much is a customer worth to Netflix? - Lifetime Value
Page
🎥 Using Blockchain Technology To Manage Supply Chains: How Smart Contracts Can Transform Supply Chains
Page
Session- 18 & 19: e-Commerce: Digital Markets, Digital Goods
13
💻 Session- 18 & 19: e-Commerce: Digital Markets, Digital Goods
Page
🔖 Topic- 18: Unique features of e-commerce, digital markets, and digital goods?
Lesson
🔖 Topic- 19.1: Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
Lesson
🔖 Topic- 19.2: E-commerce Revenue Models
Lesson
📑 Reading Materials:- 18 and 19: e-Commerce Digital Markets, Digital Goods
File
🎥 Video: How To Start An E-Commerce Business- Dan Lok
Page
🎥 Video: The Story of Amazon.com: How a Bookstore Conquered the Internet- Jack Chapple
Page
🌐 E-Commerce – A Complete Guide
URL
🔰 Follow the Steps: Ecommerce Business Blueprint: How to Build, Launch, and Grow a Profitable Online Store
Page
🔰 Suggestions: The Best Platforms to Build an eCommerce Website in 2019
Page
✋ Hey, Do you buy anything Online?
Choice
🗣️ Discuss and Thought Sharing:- How do E-commerce Companies Make Money?
Forum
Session- 20 & 21: Future Trends in Information Systems: Tomorrow and Beyond
14
💻 Session- 20 & 21: Future Trends in Information Systems: Tomorrow and Beyond
Page
🎥 Video: MIS Career Opportunities | Subject Review | MIS Jobs | Roaring Bangladesh
Page
🎥 Video: Career & Job Opportunities | Management Information System & Business Analytics
Page
🔰 ORGANIZATIONAL STRUCTURE: Information Technology and Tomorrow’s Manager | Harvard Business Review
Page
📑 Future Disrupted: 2020 technology trends
File
🔮 The future of MIS
File
🔮 Technology and Innovation for the Future of Production: Accelerating Value Creation
File
🗣️ Discuss and Thought Sharing:- Corona Virus and Future of Business
Forum
✋ What subject you want to take as Major?
Choice
Session 22: Final Presentation
15
🤔 What's your Choice regarding Presentation?
Presentation Portal
Page
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Information Technologies Management for Entrepreneurs (Fall 2023)
Home
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DIU
Faculty of Business & Entrepreneurship
Innovation and Entrepreneurship
IE Fall 2023
MIS-101 (MMS-232)
Session- 16 & 17: Achieving Operational Excellence and Customer Intimacy
💻 Session- 16 & 17: Achieving Operational Excellence and Customer Intimacy
💻 Session- 16 & 17: Achieving Operational Excellence and Customer Intimacy
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Last modified: Wednesday, 12 August 2020, 1:01 PM
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🙋♂️ Hey, I am your Mentor for this course
📑 Course Curriculum
📚 Reference Book
🔖 Topic- 1: How Information Systems Are Transforming Business?
🔖 Topic- 2: Information system- How, What, Why?
🎬 Creativity, Innovation and Entrepreneurship by Glenn Gaudette
💻 Lecture Slide: Information Systems in Business Today
📚 Book Chapter
📑 Reading Materials: Chapter- 1 Information Systems in Business Today
🔖 Topic- 1: What are business processes? How are they related to information systems?
🔖 Topic- 2: Systems for Linking the Enterprise
🔖 Topic- 3: Why are systems for collaboration and social business so important?
💻 Lecture Slide: Information Systems in Business Today
🎬 The Impact Of Technological Change And How Technology Affects Business Company Culture with Daren Martin, PhD
☑️ e-Test: 1 || Check your Understanding
📑 Reading Materials: Session- 2 & 3: Global E‐business and Collaboration
💻 Lecture Slide 4 & 5: Information Systems, Organizations, and Strategy
🔖 Topic- 1: Which features of organizations do managers need to know about to build and use IS successfully?
🔖 Topic- 2: Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics
👨💼 What Does a Chief Information Officer (CIO) Do?
🗣️ Discuss and Share Learning: Future of Remote Learning
📑 Reading Materials:Session- 4 & 5: Information Systems, Organizations, and Strategy
Case Study
💻 Lecture Slide- 6 & 7: Ethical and Social Issues in Information Systems
🔖 Topic- 6.1: What ethical, social, and political issues are raised by information systems?
🔖 Topic- 6.2: What specific principles for conduct can be used to guide ethical decisions?
🔖 Topic- 7.1: Protection of individual privacy and intellectual property
🔖 Topic- 7.2: Property Rights: Intellectual Property
📌 Bangladesh Government’s Computer Incident Response Team | BGD e-GOV CIRT
🎬 Video: The ethical dilemma we face on AI and autonomous tech | Christine Fox | TEDxMidAtlantic
🔐 Digital Security Act - Bangladesh | BGD e-GOV CIRT
📑 Reading Materials:Session- 6 & 7: Ethical and Social Issues in Information Systems
💻 Lecture Slide- 8: IT Infrastructure and Emerging Technologies
🔖 Topic- 8.1: What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
🔖 Topic- 8.2: Components of IT infrastructure and current trends in computer hardware
🎬 Video: Quantum Computing Expert Explains One Concept in 5 Levels of Difficulty | WIRED | IBM
✅ Why 12 Big Companies Going Green?Google vs Apple vs Amazon Who win the race for urging Clean energy and Sustainability goal?
🎬 Video: Green computing using next-generation nanotechnology | Amalio Fernández-Pacheco | TEDxZaragoza
🌐 Meet 6 women entrepreneurs offering Eco-Friendly solutions for a Greener World | yourstory.com
📑 Reading Materials: Session- 8 & 9: IT Infrastructure and Emerging Technologies
Online Lecture
💻 Lecture Slide-10: Foundation of Business Intelligence: Databases & IS
🔖 Topic- 10: What is BIG DATA? Introduction, Types, Characteristics & Example
📑 Reading Materials:- 10: Foundation of Business Intelligence Databases IS
🌐 ER Diagram Tutorial in DBMS (with Example) | guru99
📝 e-Test- 3 || Foundation of Business Intelligence: Databases & IS
Online Lecture-1
Online Lecture-2
Case Study-1 (2.5 marks)
Case Study-2 (2.5 marks)
Assignment Portal
💻 Lecture Slide- 12 & 13: Telecommunications, the Internet, and Wireless Technology
🔖 Topic- 12: What are the principal components of telecommunications networks and key networking technologies?
🔖 Topic- 13: How do the Internet and Internet technology work, and how do they support communication and e-business?
📑 Reading Materials:- 11 & 12: Telecommunications, the Internet, and Wireless Technology
🎥 World's Top 10 Telecom Company Rankings (2010- 2019)
🎥 What is 5G? | CNBC Explains
🗣️ Discuss and Thought Sharing: Virtual Communication and Remote Working
🔖 Topic- 14: Why are information systems vulnerable to destruction, error, and abuse?
🔖 Topic- 15: What are the components of an organizational framework for security and control?
📔 Google #BeInternetAwesome | Digital Citizenship
🎥 Why Companies Like Google And Facebook Pay Hackers Millions | CNBC
🎥 Top hacker shows us how it's done | Pablos Holman | TEDxMidwest
🌐 Ways to Make your Company Network Secure
🗣️ Discuss and Thought Sharing: Internet world and securing yourself
🎯 Play, Learn, Earn Points | Interland 🎖️
📑 Reading Materials:- 14 & 15: Securing Information Systems
MIS-102 QUIZ-3 PORTAL
🔖 Topic- 16: How do enterprise systems help businesses achieve operational excellence?
🔖 Topic- 17.1: How do supply chain management systems coordinate planning, production, and logistics with suppliers?
🔖 Topic- 17.2: How do customer relationship management systems help firms achieve customer intimacy?
📝 What is customer lifetime value (CLV) and how do you measure it?
🗣️ Discuss and Thought Sharing: Supply Chain Management
🎥 How much is a customer worth to Netflix? - Lifetime Value
🎥 Using Blockchain Technology To Manage Supply Chains: How Smart Contracts Can Transform Supply Chains
💻 Session- 18 & 19: e-Commerce: Digital Markets, Digital Goods
🔖 Topic- 18: Unique features of e-commerce, digital markets, and digital goods?
🔖 Topic- 19.1: Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
🔖 Topic- 19.2: E-commerce Revenue Models
📑 Reading Materials:- 18 and 19: e-Commerce Digital Markets, Digital Goods
🎥 Video: How To Start An E-Commerce Business- Dan Lok
🎥 Video: The Story of Amazon.com: How a Bookstore Conquered the Internet- Jack Chapple
🌐 E-Commerce – A Complete Guide
🔰 Follow the Steps: Ecommerce Business Blueprint: How to Build, Launch, and Grow a Profitable Online Store
🔰 Suggestions: The Best Platforms to Build an eCommerce Website in 2019
✋ Hey, Do you buy anything Online?
🗣️ Discuss and Thought Sharing:- How do E-commerce Companies Make Money?
💻 Session- 20 & 21: Future Trends in Information Systems: Tomorrow and Beyond
🎥 Video: MIS Career Opportunities | Subject Review | MIS Jobs | Roaring Bangladesh
🎥 Video: Career & Job Opportunities | Management Information System & Business Analytics
🔰 ORGANIZATIONAL STRUCTURE: Information Technology and Tomorrow’s Manager | Harvard Business Review
📑 Future Disrupted: 2020 technology trends
🔮 The future of MIS
🔮 Technology and Innovation for the Future of Production: Accelerating Value Creation
🗣️ Discuss and Thought Sharing:- Corona Virus and Future of Business
✋ What subject you want to take as Major?
🤔 What's your Choice regarding Presentation?
Presentation Portal
Next Activity