Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. There is also conflict within individuals – between competing needs and demands – to which individuals respond in different ways.
1. Information: Something was missing, incomplete or ambiguous.
2. Environment: Something in the environment leads to the conflict.
3. Skills: People lack the appropriate skills for doing their work.
4. Values: A clash of personal values leads to conflict.
5. Identity: The participants' sense of identity puts them at odds with each other.