5styles of conflict management :
Competing
• Taking quick action
• Making unpopular decisions
• Standing up for vital issues
• Protecting yourself
Accommodating
• Showing reasonableness
• Developing performance
• Creating goodwill
• Keeping “peace”
• Retreating
• Maintaining perspective
Avoiding
• Leaving unimportant issues
alone
• Reducing tensions
• Buying time
• Knowing your limitations
• Allowing others ownership
• Recognizing issues as symptoms
Collaborating
• Integrating solutions
• Learning
• Merging perspectives
• Gaining commitment
• Improving relationships
Compromising
• Resolving issues of moderate importance
• Reaching resolution with equal power and a strong commitment
• Creating temporary solutions
• Dealing with time constraints
• Backing up competing/
collaborating