Basic issues of conflict:-
To help you avoid the damaging impact of conflict in your workplace, you ought to remember of possible conflict issues.
- • Contrasting Styles. Members of your team may have contrasting work styles that are incompatible.
- • Cultural And Gender Differences.
- • Personality Clashes.
- • Sharing Resources.
- • Poor Communication.
Nature of Conflict :
A conflict is that the moment of truth in an exceedingly relationship-a test of its health, a crisis which will weaken or strengthen it, a critical event that will bring lasting resentment, smoldering hostility, psychological scars. Conflicts can push people off from one another or pull them into a more in-depth and more intimate union; they contain the seeds of destruction and therefore the seeds of greater unity; they will originate armed warfare or deeper sympathy.
Principles Of Conflict :-
- Think Before Reacting. The tendency in a conflict situation is to react immediately.
- Listen Actively. Listening is the most important part of communication.
- Assure a Fair Process.
- Attack the Problem.
- Accept Responsibility.
- Use Direct Communication.
- Look for Interests.
- Focus on the Future.