Section outline
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Welcome to Spring- 2021 Semester
Welcome to Spring 2021 Semester, I hope everyone is safe and stay in good health. Despite the global crisis of COVID-19 pandemic the whole world is stunned, But we might be able to sustain or we shall fight for sustain. I wish you can feel enthusiastic about your future studies but I also there are huge challenges. We daffodil university's whole management committed to support you. I strongly believe problems create opportunities and make us stronger, So, continue and complete your Programmes (Degree) we are always with you to guide you to building a better future and more sustainable world. I Hope you will learn and enjoy this course. Wish you good health and a safe life. Take care of yourself and your family.
Welcome to
Course Information
Course title: Conflict Management
Course Code: MGT 412
Course Instructor/Teacher/Captain:
Course Teacher: Dr. M Abdur Rahman
Designation: Asst. Professor
Class Schedule: TUESDAY- 2:30-3:50 PM & WEDNESDAY 2:30-3:50 PM
Contact:Email. rahman@diu.edu.bd
Cell No. 01713-493049
Whatsapp: +60123875857
Course Objective:
This course aims to assist students to develop and understand the workplace situation, circumstance, knowledge and managing work without conflict. It will also make them understand office policies and organisational behaviour. To make students more effective and fit to the workplace.
Emotional behaviour is one of the vital issues for fresh graduates, So the course will help them to differentiate constructive and destructive responses.
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organisational setting.
To introduce practical conflict with resolution techniques and strategies, Ideally the conflict management course provides previous off job training , skills and knowledge for effective performance.
Course Outcome
On completion of this course Students will be able to learn; to recognise the nature of conflict and its impact on relationships in organization, also will demonstrate the role of communication, responsibilities.
The course will synthesise and effectively utilize and apply conflict intervention strategies such as coaching, negotiation, mediation, and system design in the management and resolution of conflict.
It will integrate and appropriately apply a broad range of theoretical concepts, processes and methodologies in analyzing, managing and resolving conflicts relevant to their emphasis of study.
Demonstrate competency in the research and analysis and cooperative learning. The aim of conflict management is also to enhance learning and group outcome, including effective performance in an organizational setting.
Students should be able analyze and understand the key practical and theoretical concept of managing and resolving conflict. It will also explain the importance of good Communication skills, analyze the gender, cultural difference, persuasion, perception and power in the conflict resolution.
Course content/Syllabus /Module:
- Introduction of Conflict Management
- Conflict Management Strategy
- Level Of Conflict
- Values Of conflict Management
- Conflict Management Design
- Leadership and Power
- Conflict In Organization
- Negotiations and rules of Negotiations
- Ethics & Morality
Assessment Plan
Assessment category
Marks
1
Attendance
7%
2
3 Quiz each 5 mark ( 3*5)
15%
3
Midterm Exam
25%
4
Assignment & Presentation
13%
5
Final Exam
40%
Total
100%
Learning Resource/Materials
I uploaded all the modules notes In Power point templates(PPT) , Still You need additional notes or materials you can follow the following books
Text Books: Conflict Management by Proksch, Stephan Latest edition/2016 (Upload in system)Reference Book: Corporate conflict Management-concept and skill by Eirene Leeva Rout & Nelson Omiko
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Class Schedule Monday- 1:00pm to 2:20pm at Wednesday 1:00pm to 2:20pm
You are earnestly requested to join the Class through your available device (Cell phone/Laptop/Desktop with webcam).Google meet: https://meet.google.com/sqx-vvsc-hzb
- Introduction of Conflict Management
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Module Name: Introduction to Conflict Management
- Module Outline
- Definition of conflict
- Conflict and competitions
- Classifying conflict
- Style of handling interpersonal conflict
- Dimensional Model Conflict
- Integrative and Distribute Dimensional style
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The Differentiate Personal & Organisational conflict ...
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Module Name: Conflict Management Strategy
Module Outline
- Conflict Orientations
- Conflict management strategies
- Approaches of conflict
- The seven level of conflict
- The seven level of connectedness
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State your opinion, how conflict management strategies/Policy can minimize workplace conflict
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Module Name: Level Of Conflict
Module Outline
- Interpersonal (within an individual)
- Interpersonal (between individuals)
- Intragroup (within a group)
- Intergroup (between groups) and
- Intraorganizational (within organizations)
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Module Name: The Values and Conflict Management
- Module Outline
- Definition
- Differing belief systems and values
- Overlapping interests
- Interdependence
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Every organization has different types and discordant people, people also has own styles to delivery their task, Do you belief-values and attitude influences people’s workplace behavior and dominance in productivity. if, How?
3 points by each Students
I will add participating number ;)
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- Module Outline
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Conflict Management design
Learning outline
- Definition of conflict management
- Impact of Conflict
- Different conflict model
- Comparison and compare with different model
- Organisational learning and models
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- Definition of conflict management
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Module Name: Leadership & Power
Module Outline
- Leadership
- Types of leadership and characteristics
- Leadership roles and responsibilities
- All about Power
- Different types of power Practice in Organization
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Module Name: Conflict In Organisation
Module Outline
- Organizational conflict
- Issue and reason of Organizational Conflict
- Cause of Organizational conflict
- Types of Organizational Conflict
- Stage of Organizational Conflict
- Organizational Conflict: 6 Factors
- Organizational Conflict: Behavioral and structural factors
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Module name : Negotiation & Rules of Negotiation
Module Outline
- Negotiation
- Importance of Negotiation
- The reason of failure negotiation
- Negotiation Policies & technics
- Negotiation Strategies
- Rules of Negotiation
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You are under contract with your current organization for one year, at a time you have been offered a renewal contact that will commence three months from now, However by the terms of the offer, you must accept it within the next ten days or it will be revoked. You are virtually certain that this will be the last year of work available for this employer, because it is experiencing financial difficulties. You have a great potential position pending with another employer. Al though the organization’s authorized representative has indicated that you are the top candidate, there is no formal offer is likely to materialize for at least thirty days.
- How should those options affect each party’s negotiation strategy?
- What options does each parties have? And which option you will select, Illustrate your opinion.
- What are the negotiation strategy or role or decision you do? Please briefly state.
- Negotiation
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Module name: Ethics and Morality
Module Outline
- Definitions & Understanding ethics
- Ethics in Business
- Ethics in conflict Management and some model
- Morality and Business Management
- Morality in Conflict Management
- Ethics and Morality in Business
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Mid-Term Spring-2021 Date 09/03/2021
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Final Assignment & Presentation [GROUP]
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Semester assessment Spring
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Class Lectures Video
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